1. Delivery

For stock delivering from our Hong Kong warehouse:

. For orders that are fulfilled from our Hong Kong warehouse, higher delivery fees will apply and charges are calculated based on the weight of your package. Please proceed to the checkout page for details and final fee. 

For stock delivering from Singapore:

. Shipping fees of S$6.5 for orders below 1kg, S$7.5 for orders between 1-3kg. For orders above 3kg, additional S$1 applies for each supplementary kg.

*Free delivery for orders over S$100.

*For Sentosa, S$10 additional charge will be applied for each order.

On the occasion that the brand delivers specific products directly to the customer, the free delivery threshold will apply on a brand or product basis, not to the total value of the basket. Delivery details and prices will be shown in the description for products where necessary. 

On the occasion that a specific product exceeds certain size or weight limits, free delivery over S$100 will not apply. Delivery details and prices will be shown in the description for products where necessary.

 

. All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested is unavailable.

. There is no overseas delivery service for the moment.

. Please note that all goods will be delivered as scheduled and to the best of our ability

. As soon as your order is dispatched, you will receive a confirmation email with a tracking number.

2. Refund, Return, Exchange

. Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all products bought are final sale.

3. Payment Methods

. Visa and Mastercard cards are accepted.

. We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

. If there are any discrepancies with the invoice, they must be reported to us within 24 hours of receiving the order. Immediately contact us at SGonlinecs@onthelist.sg

4. Personal Information

. All personal data collected by OnTheList are treated with the strictest confidentiality, for the purposes of processing orders. These are needed to manage orders and customer relationships. Kept for security purposes, this data helps to meet legal and regulatory requirements and improve the services offered.

Contact Us:

SGonlinecs@onthelist.sg